Legal

Refund & Cancellation Policy

Last updated: March 2026

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Our 100% delivery guarantee

If The Denter fails to deliver the guaranteed number of Reddit mentions in your billing cycle for any reason within our control, you are entitled to a full refund for that period — no questions asked, no back-and-forth.

1. Cancellation policy

You may cancel your subscription at any time. There are no contracts, no lock-in periods, and no cancellation fees.

Cancellations must be made before your next billing date to avoid being charged for the following month
To cancel, email us at [email protected] with your order reference and we will process the cancellation within 1 business day
Upon cancellation, your service continues until the end of the current paid period
We do not provide pro-rated refunds for mid-cycle cancellations where delivery has already commenced

2. Eligibility for a refund

Refunds are issued in the following circumstances:

Situation	Refund outcome
We fail to deliver the guaranteed mention count within the billing cycle	Full refund for that billing cycle
Posts are removed by moderators within 30 days of delivery, bringing the total below the guaranteed count	Replacement mentions at no cost. If replacement is not possible, pro-rated refund
Service not started — you cancel before onboarding is complete and no work has commenced	Full refund
Duplicate charge due to a billing error	Full refund of the duplicate amount
Cancellation after delivery has commenced in the current cycle	No refund; service continues to end of paid period
Dissatisfaction with tone, subreddit choice, or specific wording (within delivered mention count)	No refund — editorial discretion is reserved per our Terms & Conditions

3. Removal replacement guarantee

Reddit moderation is outside our control. If any post or comment is removed by a subreddit moderator within 30 days of delivery, and that removal causes your total mention count to fall below your package guarantee, we will:

Replace the removed mention(s) at no additional cost within 5 business days of you notifying us
Issue a pro-rated credit if replacement is not feasible within that window

To trigger the replacement guarantee, notify us at [email protected] within 35 days of your delivery report date, with the relevant Reddit thread link(s).

4. How to request a refund

To request a refund, email [email protected] with:

Your full name and email address used at checkout
Your Stripe order or subscription reference number
A brief description of the issue and the refund you are requesting

We aim to assess all refund requests within 3 business days. Approved refunds are processed via Stripe and typically appear in your account within 5–10 business days, depending on your card issuer.

5. Disputes and chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card provider. Most issues can be resolved quickly through direct communication. If a chargeback is filed without prior contact, we reserve the right to provide Stripe and your bank with all relevant evidence of service delivery.

6. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. For active subscribers, the policy in effect at the time of your most recent payment applies to that billing period.

7. Contact

Questions about this policy? Email us at [email protected] and we'll respond within 1 business day.